Who we are
V3 Outsourcing Solutions is a multinational BPO, delivering contact centre and customer care services since 2013. We started in Kolkata, India, and have grown to serve businesses in Australia and the United Kingdom.
Our teams handle sales, enquiries and support for energy retailers, broadband providers and health insurers, so you can focus on growing your business.
- Since 2013Over a decade of contact centre experience.
- India, Australia & UKDelivery from India for clients in Australia and the UK.
- Trained teamsAgents trained in your products and processes.
- Cost effectiveLower operating costs without losing quality.
Our services
Dedicated teams for some of Australia’s most competitive industries.
Energy
Help customers compare and switch electricity and gas plans with clear, compliant conversations.
- Inbound and outbound sales
- New connections and moving home
- Billing and account enquiries
Broadband
Sign up and support NBN and mobile broadband customers from first call to first connection.
- Plan sales and upgrades
- Order tracking and activation
- Customer support and retention
Health Insurance
Guide members through cover options with trained agents who understand the Australian health system.
- Policy sales and quotes
- Member enquiries and claims support
- Renewals and retention calls